TCG ServicePAK — 24/7 On-Site Service & Repair

What Happens When It Breaks at 2am?

Every infrastructure failure happens at the wrong time. ServicePAK is TCG's comprehensive maintenance and emergency response program — giving your organization priority scheduling, preventative maintenance visits, and direct technician access, 24 hours a day, every day of the year.

No voicemail. No ticket queue. A real technician who knows your system picks up the phone.

Explore ServicePAK Coverage 586-765-0770
24/7 Emergency Response
WBE Certified
Lifetime Craftsmanship Guarantee
Michigan-Based Technicians
Priority Scheduling
What ServicePAK Includes

Comprehensive Coverage for Your Communications Infrastructure

ServicePAK clients get a single phone number that reaches a TCG technician who already knows their system — any time, any day.

24/7 Emergency Response

Infrastructure emergencies don't wait for Monday morning. ServicePAK clients have a direct line to our on-call technician team — we answer the phone and we show up. Priority dispatch guaranteed.

Preventative Maintenance

Scheduled maintenance visits to inspect, test, and document your communications infrastructure before issues become failures. Includes cable plant inspection, wireless link performance review, and PA system testing.

Priority Scheduling

When you call, your work goes to the front of the queue. ServicePAK clients get priority over non-contract service requests — meaning faster on-site response and faster resolution.

System Documentation Maintenance

TCG keeps your as-built documentation current — so when something needs to be repaired or expanded, we're not starting blind. Your infrastructure records stay accurate and accessible.

Dedicated TCG Contact

ServicePAK clients have a dedicated point of contact at TCG who knows your facility, your equipment, and your operational requirements. One relationship, one phone number, no starting over every service call.

Covers All TCG-Installed Systems

Structured cabling, fiber optic, wireless infrastructure, PA systems, access control, and AMI/AMR systems — all TCG-installed infrastructure is eligible for ServicePAK coverage under a single contract.

Who ServicePAK Is For

Organizations That Can't Afford Downtime

ServicePAK is designed for facilities where communications infrastructure is mission-critical — not a nice-to-have.

  • Hospitals & Healthcare — nurse call, PA, access control outages require immediate response
  • Manufacturing Plants — production downtime is measured in dollars per hour
  • Municipal Utilities — SCADA and AMI failures affect service delivery to thousands of customers
  • Schools & Campuses — PA and intercom failures affect daily operations and life-safety
  • Government & Public Safety — communications reliability is non-negotiable
  • Airports & Transportation — PA system failures affect thousands of passengers and FAA compliance
TCG technician providing on-site service and repair
24/7

Emergency
Response Line

ServicePAK FAQs

ServicePAK clients receive priority dispatch. For emergency calls, our goal is to have a technician on-site within 4 hours for facilities in our primary service area (Macomb, Wayne, Oakland counties). We set realistic response commitments based on your location during the service agreement.
ServicePAK covers all TCG-installed systems — structured cabling, fiber optic infrastructure, outdoor wireless and private LTE, PA and paging systems, access control, AMI/AMR metering, and audio-visual systems. Coverage for existing infrastructure installed by others is available on a case-by-case basis following a system assessment.
ServicePAK is structured as a service agreement with a fixed annual or monthly fee covering the defined scope of services. Emergency response calls, preventative maintenance visits, and priority scheduling are all included. Material costs for replacement components are billed separately at ServicePAK contract pricing.
Preventative maintenance visits include: cable plant visual inspection and spot testing, wireless link performance review and alignment check, PA system zone testing and amplifier health check, access control credential and reader audit, and documentation update. Findings are summarized in a written report delivered after each visit.
For ServicePAK clients, yes — on a case-by-case basis following an initial site assessment. We'll review the existing system documentation, assess the condition and supportability of the equipment, and determine what coverage we can offer. New TCG installations are always eligible for ServicePAK.
Don't Wait for the 2am Call

Talk to TCG About ServicePAK

We'll assess your infrastructure, define the coverage scope, and give you a ServicePAK agreement that fits your facility and your budget.

Get ServicePAK Information 586-765-0770